CUSTOMER SERVICE EXCELLENCE
Customer Service
Anyone who works on the frontline has to develop proper customer handling skills in order to exceed customer expectations and be able to drive consistently positive interactions. This course helps participants to practice key skills using customer-focused language to deliver a great customer experience.
Who should attend?
Staff members at operational and supervisory levels who deal with customers on a regular basis and who want to build confidence in managing customer expectations, customer satisfaction and customer loyalty.
Purpose
Competency in Customer Service will help individuals:
• Understand how their own attitude and behaviour affect the attitude and behaviour of others.
• Describe excellent customer service and understand its benefits.
• Use techniques for dealing with angry or upset customers.
• Improve communication with internal and external customers.
• Understand the importance of leadership skills.
• Develop a personal action plan to improve customer service skills.
This Course is:
MQA Accredited
HRDC Refundable
MQA Reference: MQA -NAW 6718/2024
Course Duration: 8 Hours